Account Deletion & Data Safety Policy

1. User Safety & Account Deletion Policy

In full compliance with Google Play Data Safety and Account Deletion Requirements, SmartFeni provides all registered mobile app and web users with a clear, permanent, and accessible way to request the complete deletion of their account and associated personal data.

2. What Data Is Deleted Upon Request

When your account deletion request is processed:

• Your account profile (Full Name, Phone Number, Email, Password hash) is permanently removed from our active user database.
• All saved delivery addresses and preferences are deleted.
• Push notification device tokens (OneSignal ID) are permanently unsubscribed and purged.
• Historical completed order records are anonymized to comply with legal, tax, and accounting retention requirements.

3. How to Request Account & Data Deletion

You can request account deletion through any of the following methods:

1. From the Mobile App / Web Profile: Log in to your SmartFeni account, navigate to My Account ➔ Profile, and click the "Delete My Account" option.
2. Via Direct Email Request: Send an email from your registered email address to [email protected] with the subject "Account Deletion Request - [Your Phone/Email]".
3. Via Customer Care Hotline: Call our official support at 01680009828 and verify your account identity with our representative.

4. Processing Timeline

All deletion requests are verified and permanently executed within 48 to 72 business hours. You will receive an SMS or email confirmation once the deletion is finalized.